Shipping and Returns
100% Money Back Guarantee
Duvaid is so confident you’ll love our product that we offer a 100% money back guarantee. If you’re not fully satisfied, you can return it within 30 days of purchase for a full refund excluding any shipping and handling fees. To initiate a return, please email firstname.lastname@example.org and provide your proof of purchase. The buyer is responsible for the return shipping/handling costs. Once your returned item is received and inspected, your refund will be processed typically within 2-10 business days and applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied for it to post to your account.
There are unfortunately significantly delays in pickups and deliveries caused by COVID-19 which is affecting our shipping partners – UPS, FedEx & US Postal Service.
Unfortunately we can’t guarantee our normal shipping times as a result. We will do everything possible to process your order based on our normal order processing timeframes of 1-3 business days. Once your order is processed, and is ready for shipping, you will get a tracking number and estimated delivery date. However, the estimated delivery date may change due to factors outside of our control that affect our shipping partners. Please check their websites for updates using your tracking number including www.UPS.com, https://tools.usps.com/go/TrackConfirmAction_input and www.fedex.com. Thank you for your understanding.
Order processing & shipping
WE PROCESS ORDERS WITHIN 1-3 BUSINESS DAYS (EXCLUDING HOLIDAYS). NOTE WE’RE CLOSED ON SATURDAYS, SUNDAYS AND NATIONAL HOLIDAYS. ORDERS ARE THEN SHIPPED VIA UPS OR FEDEX GROUND OR UNITED STATES POSTAL SERVICE (USPS). WHEN YOUR PRODUCT SHIPS, YOU’LL RECEIVE ANOTHER EMAIL WITH THE TRACKING INFORMATION. GROUND SHIPPING USUALLY TAKES BETWEEN 1 TO 5 BUSINESS DAYS DEPENDING ON THE DISTANCE FROM OUR WAREHOUSE IN LOS ANGELES.
We offer FREE shipping on all orders within the US including Alaska and Hawaii.
We reserve the right to limit the sales of our merchandise to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any merchandise that we offer. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per credit or debit card, per household, or per order. In the event that we make a change to or cancel an order, we may notify you by contacting the e-mail provided at the time the order was made. We reserve the right to prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
We regret that we do not ship outside the U.S. at this time.
Report order issue
If your order is missing a product, contains a damaged item, or other concerns, please contact Duvaid Customer Care at email@example.com.