How To Use A Duvet Cover Changer
Q: Does Duvaid work with all bed sizes?
A: Yes Duvaid works with all duvet insert sizes and all bed sizes including duvet cover queen, duvet cover king, duvet cover double and duvet cover twin sizes.
Q: How many grips come in each package?
A: Each Duvaid package comes with two grips which makes it easy to anchor each corner of your duvet cover and comforter to the bed so you can easily pull the duvet cover over the comforter by yourself in seconds.
Q: Do I need to adjust the straps?
A: The straps have been designed to be long enough to suit the thickest of mattresses so that no adjustment is necessary. If there is too much slack in the straps, simply pull the grip cushion further down under the mattress. As long as the clamp lies on top of the mattress and the grip cushion is secured under the mattress, the chore can be done.
Q: Will the duvet slip out of the clamps when I tug the cover over the comforter?
A: If this happens, it is because the duvet is not fastened through the clamps. For a more secure lock, pull until enough of the duvet extends beyond the clamps prior to sliding downward through the horizontal slits.
Q: How far down should the grip cushions be positioned under the mattress?
A: Gravity, the weight of your mattress and the anti-slip material of the grip cushions all act together to prevent movement when the comforter is maneuvered inside its duvet cover. Therefore, the further down the grip cushions are positioned under the mattress, the less likely the product will slip out from underneath the mattress when performing the task.
Q: What are your shipping policies?
A: We ship in the US only. After you place your order, we process it within 1-3 business days. Keep in mind that we’re closed on Saturday and Sunday. Once your order is received and your credit card approved, you’ll receive an order confirmation email. Orders are then shipped via Fedex Ground or United States Postal Service. When your product ships, you’ll receive another email with the tracking information. We offer FREE shipping on all orders within the Continental US excluding Alaska and Hawaii. For orders being shipped to Alaska and Hawaii, a flat shipping rate is applied.
Q: What is your return policy?
Duvaid accepts returns within 30 days of delivery on product that is free of damages and in the original packaging for a full refund excluding any shipping and handling fees. Once your return is received and inspected, your refund will be processed typically within 2-10 business days and applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied for it to post to your account. Please email firstname.lastname@example.org to initiate a return.